"I am absolutely delighted with the service provided by ESL. It was professional and fast and I had my cataract surgery done in no time at all."
"How can you improve on excellence?"
"Thank you for making my stay in hospital a pleasurable one."
ESL maintains an ongoing Patient Satisfaction Audit. This includes questions about communication and the quality of nursing and medical care received. We also ask questions about the standard of accommodation, the available facilities and other key factors associated with a patient's episode of care. It is important for ESL to gain as much feedback as possible, whether negative or positive, to allow us to constantly evaluate and update our service. Through listening to feedback ESL ensures a continuous, high quality service that meets and exceeds commissioner, provider and patient expectation.
View our Quarter 1 April - June 2009 Survey and our Quarter 2 July - September 2009.
We understand that some patients may not want to complete the satisfaction survey, or they may not have the time to. In this case patients may prefer to contact us with general feedback about their care by telephone, email or post.
Click to view some of our thank you letters.
You will require Adobe Acrobat Reader to
view our Patient Satisfaction Audits, and thank you letters.
If you do not have this software please click here to download a free copy.